How can we help you?

PideRico is a UK restaurant and hospitality ordering platform. Discover local restaurants and venues, browse their menus, and place orders online for delivery, collection, or table service. You can also make table reservations and browse upcoming events.

No account is required to browse or place orders. Creating a free account lets you view order history, save your address, and manage bookings more easily.

Enter your postcode or address in the search bar on the homepage. PideRico locates restaurants serving your area, filtered by service type (delivery, collection, or dine-in). You can narrow results by cuisine, features, and more.

PideRico is a UK platform actively expanding its network. Availability depends on whether venues in your area have signed up. New restaurants are onboarded regularly.

All orders are charged in GBP (£). Payments are processed securely via Stripe, accepting major credit and debit cards (Visa, Mastercard, Amex). We do not store full card details — everything is handled by Stripe's secure infrastructure.

Each venue page shows contact details and social links. If you cannot find what you need, use our Contact Form and we will assist.

Select Delivery, enter your address, and PideRico checks whether you are within the restaurant's delivery radius and calculates the applicable charge. Once paid, the order goes directly to the restaurant, who arranges delivery via their own drivers or a contracted courier.

Delivery charges are set by each restaurant based on distance from the venue, order value, or both. Some restaurants offer free delivery above a minimum spend. The exact charge is always shown transparently at checkout before payment — PideRico adds no hidden fees.

Minimum order values are set by each restaurant. The minimum (if any) is shown on the venue menu page and at checkout. If your basket is below the minimum you will be prompted to add more items.

If you are outside a restaurant's delivery zone, consider:

• Switching to Collection
• Searching for another restaurant that covers your area
• Making a table booking to dine in

Estimated delivery times are set by each restaurant based on current kitchen and driver availability. They are shown at checkout when available. For a delayed order, contact us with your order reference.

Once placed and accepted, the delivery address cannot be changed through the platform. Contact the restaurant directly as quickly as possible. If you need further help, reach us via the Contact Form.

Check any safe space, with neighbours, or building access points. If the order is still unlocated, contact us with your order reference and we will liaise with the restaurant on your behalf.

Real-time GPS tracking depends on the individual restaurant's capability. PideRico does not currently provide platform-level driver tracking. You will receive order status email updates (accepted, preparing, out for delivery) where the restaurant supports them.

Collection (click & collect) means you order and pay online, then travel to the restaurant to pick up your food. There is no delivery charge. The kitchen prepares your order for when you arrive, so you skip the wait.

On the restaurant page select Collection, browse and build your basket, then proceed to checkout. Choose a pick-up time or "as soon as possible", pay online, and you will receive a confirmation with your order reference.

Minimum order values are set by each restaurant. There is no minimum imposed by PideRico itself. Any minimum will be displayed before you reach checkout.

Bring your order confirmation email or reference number. Staff use your name and reference to locate your order. Some venues may ask for the last four digits of your payment card as a security check.

Please wait and speak to staff quoting your order reference. Kitchen delays occasionally occur at busy times. If there is a significant issue, contact us after your visit with your order reference.

The service type cannot be changed once an order is placed and accepted. Contact the restaurant directly if you need to change service type immediately after ordering. Very early cancellations may be possible — see the cancellations section under Payments.

Table service lets you browse the menu and send your order directly to the kitchen or bar from your phone, without queuing or waiting for staff. Each table has a unique QR code linking your order to that specific table.

1. Scan the QR code on your table with your phone camera.
2. The menu loads automatically for your table number.
3. Build your basket, customise items, and add to order.
4. Proceed to checkout (table number is pre-filled).
5. Pay online or at the end of your visit (venue-dependent).
6. Food and drinks are brought straight to your table.

No. PideRico is entirely browser-based. Just scan the QR code — no app download or account registration is required to place a table service order.

Yes. Scan the QR code again or return to your open basket at any time during your visit to place further orders. Each submission is sent separately to the kitchen or bar under the same table number.

Where the restaurant has configured it, you can:

• Choose modifier options (sauce, size, cooking preference)
• Remove specific ingredients (e.g. no onions)
• Add a free-text note to the item

Always inform staff directly of severe allergies — the platform shows allergen info but cross-contamination risks can only be confirmed by kitchen staff.

If the venue operates a pay-later model, your open tab remains against your table. Please settle your bill with the venue before leaving. PideRico does not process post-visit billing on behalf of venues.

Speak to a member of staff, providing your order reference shown on the confirmation screen. If the issue appears to be a system problem, contact us and we will investigate.

Go to the restaurant page and click Book a Table. Select your date, time, and party size. The form shows only available slots based on the venue's live availability. Enter your name, email, and phone number plus any special requests, then confirm.

It depends on the restaurant's settings. Some venues use auto-confirmation — you receive an instant confirmation email. Others require manual review — your booking shows as Pending until the restaurant approves it. You receive an email notification either way.

Maximum and minimum party sizes are set per venue. The booking widget only allows within the venue's configured range. For very large groups exceeding the maximum, contact the restaurant directly.

Advance booking windows are configured per restaurant (typically up to 30 days, but this varies). Same-day bookings may have a cut-off time. The booking calendar only shows bookable dates within the allowed window.

Use the Cancel Booking link in your confirmation email. PideRico does not charge cancellation fees, but individual venues may have their own late-cancellation policies. Always check the venue's terms when booking.

Check your spam or junk folder first. If it is not there, contact us with the restaurant name, date, time, and the name used for the booking and we will check the status for you.

We recommend cancelling and re-booking as slot availability changes. You may also be able to amend directly with the restaurant. Use the Contact Form if you need assistance.

• Pending — Received and awaiting restaurant review.
• Confirmed — Accepted. Please arrive at the agreed time.
• Seated — You have been checked in at the venue.
• Completed — Your visit is complete.
• Cancelled — Cancelled by you or the venue.
• No Show — Booking was not attended and not cancelled in advance.

PideRico's booking system does not collect deposits. If a venue requires a deposit separately, that arrangement is between you and the venue — follow any instructions on the venue's page.

Venues can list:

• Set-menu and tasting evenings
• Live music or entertainment nights
• Wine, beer, or cocktail pairing events
• Seasonal dining events (New Year's Eve, Valentine's Day, etc.)
• Private dining and celebration packages
• Club nights and late-night events

Go to the restaurant page and scroll to the Events section. Click an event to view full details. If online booking via PideRico is available, a form will be shown. Otherwise, the venue handles bookings directly — use the contact details on their profile.

Some events have a maximum capacity set by the venue. Where this applies, the listing shows available places. Once fully booked the event becomes unbookable on the platform.

Payment terms vary by event — some are free entry, some require a deposit, others require full upfront payment. All terms are clearly displayed on the event page before you confirm. PideRico does not add any booking fee on top of the venue's price.

Refund policies are set by each venue. Check whether the event is refundable before booking. For refund requests, contact the venue first. If you need further help, use the Contact Form.

PideRico does not currently manage platform-level waiting lists. Contact the venue directly as some maintain their own private waiting lists.

Possible reasons:

• The venue has not yet published a menu on PideRico
• Online ordering is currently disabled by the venue
• The venue is closed and their menu is hidden outside operating hours

You can still view the profile, make a booking, or browse events.

Modifiers let you customise a menu item — for example choosing a sauce, a cooking preference, a size, or adding an extra ingredient for an additional charge. Required modifiers must be selected before adding to basket; optional modifiers are presented but not mandatory. Price impacts are shown for each option.

Where a restaurant has configured ingredient-removal options (e.g. no onions, no cheese), these appear as checkboxes when adding the item. Not all restaurants set this up. Use the order notes field or contact the restaurant for specific dietary requests.

Bundle items are pre-configured combinations (e.g. a main, side, and drink at a set price). Selecting a bundle lets you choose one item from each group within it. The bundle price is displayed at item level; any per-choice price differences are shown at selection.

Allergen information and calorie counts are shown where the restaurant has provided this data. If the information is not displayed, do not assume the item is free of any allergen. Always inform the restaurant directly of severe allergies. PideRico displays allergen data in good faith based on venue-provided information and cannot guarantee accuracy in every case.

A special price is a promotional price set by the restaurant. Both the regular price and the reduced price are displayed. The reduced price is applied automatically — no promo code is needed for item-level discounts.

Yes. Each basket item has an optional notes field for kitchen instructions (e.g. "extra sauce on the side"). There may also be a general order notes field at checkout. Notes are requests — fulfilment always depends on kitchen capability.

For delivery and collection orders your card is charged when you confirm checkout. For table service, timing depends on the venue — some require upfront payment, others allow payment at the end of your visit. The checkout screen always shows the payment model before you confirm.

If the payment fails, no charge goes through and no order is placed. Common causes: incorrect card details, insufficient funds, card declined by your bank (fraud prevention), or incomplete 3D Secure authentication. Try again or use a different card. If the problem persists, contact us.

This may be a pending authorisation hold, which your bank typically releases within 3–7 business days. If the charge is a completed transaction and you have no order confirmation, contact us immediately with the transaction details.

Use the Contact Form, including your order reference number, reason for the refund, and any supporting evidence (e.g. a photo of an incorrect item). Refunds are processed back to the original payment method via Stripe and typically appear within 5–10 business days depending on your bank.

All applicable charges are shown transparently at checkout. These may include a restaurant-set delivery charge and, where applicable, a service contribution. VAT is included in all displayed item prices where it applies. No fees are added after you confirm your order.

Please contact us on the same day where possible, including your order reference and details of the problem. We will raise this with the restaurant and, where appropriate, arrange a refund, credit, or replacement.

Click Sign Up in the top navigation, enter your name, email, and password, then verify your email address via the link we send you.

Use the Forgot Password link on the login page. You will receive a time-limited reset link by email. Check spam if it does not arrive, or contact us if the problem continues.

Log in and go to your account settings. You can update your name, email, and contact details there. If you cannot access your account, contact us.

We collect personal data (name, email, address, order history) only to provide our services. We do not sell your data to third parties. Full details are in our Privacy Policy.

Submit a data deletion request via the Contact Form with the subject "Data Deletion Request". We respond within 30 days. Some data may be retained for legal or financial record-keeping obligations.

Contact us via the Contact Form with the email address registered to the account and request account deletion. We will confirm once complete, subject to legal data-retention requirements.

Visit our For Businesses page or use the Contact Form to express your interest. Our team will guide you through onboarding.

You can enable any combination of:

• Delivery — configure zones, charges, and minimum orders
• Collection — click-and-collect with online payment
• Table Service — QR-code ordering from tables
• Table Bookings — configurable reservations with slot durations and availability
• Events — list special evenings and dining experiences
• Menu management — categories, items, modifiers, bundles, allergen info

PideRico uses Stripe Connect. Order revenue (minus platform fees) is transferred to your linked Stripe account. Payout schedules are managed within your Stripe dashboard. Identity verification (KYC) is required as part of the Stripe onboarding process.

All management is done through your business dashboard after logging in. You can add and edit menu items, set opening hours for different service types, manage live orders, action bookings, upload photos, list events, generate QR codes, and view sales reports.

Pricing details are on our Pricing page. There are no upfront listing fees. Platform and transaction fees apply as detailed there.

Yes. Through the menu editor you can set a special promotional price on individual items. Both prices are shown to customers, and the reduced price is applied automatically.

Please use the Contact Form and describe the issue in detail — feature affected, expected behaviour, actual behaviour, and screenshots if possible. Our technical team will investigate and respond.