Modern Slavery and Human Trafficking Statement

Last Updated: 31/12/2024

This statement is made by Piderico (the "Company," "we," "us," or "our") in accordance with the UK Modern Slavery Act 2015. We are committed to operating our food delivery and booking platform ethically and responsibly, and to preventing modern slavery and human trafficking in our business operations and supply chains.

Piderico operates a digital marketplace platform connecting customers with restaurants and venues for food delivery, table bookings, and event reservations. Our operations include:

• Platform technology development and maintenance
• Partnership management with restaurant and venue operators
• Payment processing services
• Customer support and service delivery
• Marketing and business development

Our supply chains involve:

• Restaurant Partners: Independent food establishments that prepare and provide meals through our platform
• Technology Providers: Software, hosting, and IT infrastructure suppliers
• Payment Processors: Financial services providers handling transactions
• Marketing Services: Advertising and promotional service providers
• Customer Support: Contact centre and support service providers

We recognise that the hospitality and food service industry can be vulnerable to modern slavery risks, and we are committed to working with our restaurant partners to address these concerns.

• Code of Conduct: We maintain ethical standards requiring compliance with all applicable laws, including labour and human rights legislation.
• Partner Standards: We expect restaurant partners and suppliers to:
  • Comply with all employment laws and regulations
  • Ensure workers are employed voluntarily and are free to leave
  • Pay at least minimum wage and provide safe working conditions
  • Not use forced, bonded, or child labour
  • Respect workers' rights to freedom of association
• Whistleblowing and Reporting: We encourage reporting of concerns about potential modern slavery or human trafficking through our support channels.

• Partner Onboarding: We conduct checks on restaurant partners during registration to verify business legitimacy and compliance with relevant regulations.
• Industry Risk Recognition: We acknowledge higher risks in the hospitality sector and remain vigilant for warning signs including:
  • Unusually low labour costs
  • Reports of poor working conditions
  • Indicators of worker exploitation
  • Non-compliance with employment standards
• Monitoring: We review partner compliance and investigate concerns raised by workers, customers, or other sources.

• Staff Education: We provide training to relevant employees on identifying and addressing modern slavery risks.
• Partner Communication: We communicate our expectations regarding ethical labour practices to restaurant partners.
• Awareness Initiatives: We promote awareness about modern slavery issues within the food service and hospitality industries.

• Reporting Mechanisms: Concerns regarding modern slavery or human trafficking can be reported through our support channels.
• Investigation Process: All reports are taken seriously and investigated promptly.
• Action: Where evidence of modern slavery is identified, we may work with partners to remediate issues, report matters to appropriate authorities, suspend or terminate partnerships, and support affected individuals where possible.

We measure the effectiveness of our efforts through ongoing review of partner compliance, analysis of concerns raised, and engagement with stakeholders and industry best practices.

We remain committed to continuous improvement and will regularly review our policies and procedures to strengthen our response to modern slavery risks.

If you have concerns regarding modern slavery, human trafficking, or labour practices related to our platform, please contact us through our support page:

https://piderico.com/support/contact-us