Price and Value Statement

Last Updated: 31/12/2024

At Piderico, we are committed to transparency and fairness in how prices and platform fees are presented to customers and restaurant partners. This statement explains how pricing works across the platform and how our marketplace operates.

Piderico operates as a digital marketplace platform connecting customers with independent restaurants and venues. Restaurants remain independent businesses and maintain control over their menu pricing and food offerings.

Piderico does not set the price of food items sold by restaurants.

• Restaurants independently set their menu prices
• Prices displayed on the platform are provided by the restaurant
• Menu prices may differ from in-restaurant prices
• Restaurants may adjust prices based on operational costs, delivery costs, or platform commissions
• Restaurants are responsible for ensuring price accuracy

Piderico does not control or guarantee that prices on the platform match prices offered directly at the restaurant premises.

To maintain and operate the platform, Piderico may charge service fees on certain transactions. These fees help support:

• Technology infrastructure and platform development
• Payment processing systems
• Customer support services
• Platform security and fraud prevention
• Marketing and promotion of restaurant partners

Any applicable platform service fees are clearly displayed before checkout.

Delivery fees may apply depending on the restaurant, delivery distance, and availability of delivery services.

Delivery services may be provided by the restaurant itself or by independent delivery partners.

Delivery fees are displayed before order confirmation so that customers understand the full cost of their order.

Some restaurants or venues may require deposits or pre-payments for table reservations or event bookings. These conditions are set by the venue and displayed during the booking process.

Where applicable, booking deposits may be refundable subject to the restaurant's cancellation policy.

Piderico aims to ensure that customers always see a clear breakdown of costs before completing a purchase or booking. This may include:

• Food or menu item prices set by restaurants
• Platform service fees
• Delivery fees where applicable
• Booking deposits or event fees

Customers are able to review these charges before confirming an order or reservation.

From time to time, Piderico or restaurant partners may offer promotions, discounts, or special offers. These promotions may be subject to terms and conditions and may be limited in availability or duration.

Our goal is to provide value for both customers and restaurant partners by offering a convenient platform that allows customers to discover, order from, and book restaurants easily while helping restaurants reach a wider audience.

If you have questions about pricing, service fees, or restaurant charges, you can contact our support team through our support page:

https://piderico.com/support/contact-us