Refund & Dispute Policy

Last Updated: 31/12/2024

Piderico operates as a marketplace platform connecting customers with independent restaurants and venues.

1. Responsibility for Orders

All food orders and bookings are fulfilled by independent restaurants. Restaurants are solely responsible for:

2. Refund Requests

Refunds must be requested directly from the restaurant responsible for the order. Common reasons for refunds include:

3. Platform Role

Piderico may assist with dispute mediation but does not guarantee refunds.

4. Time Limits

Refund requests should be made within 24 hours of receiving the order.

5. Chargebacks

Fraudulent chargebacks may result in account suspension. Piderico reserves the right to recover costs associated with chargebacks.

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