Treating Everyone Fairly Policy

Last Updated: 31/12/2024

At Piderico, we are committed to treating all individuals who interact with our platform fairly, respectfully, and without discrimination. This policy outlines our approach to fairness, equality, and respectful conduct across our marketplace platform.

Our platform connects customers with independent restaurants and venues for food ordering, delivery, and booking services. While these businesses operate independently, we aim to promote a fair and respectful environment for everyone using our services.

Piderico aims to ensure that customers, restaurant partners, delivery partners, and platform users are treated fairly when using our services. We promote fairness in how services are delivered, how users interact with each other, and how complaints or disputes are handled.

Our platform is designed to provide equal access to services for all users. We do not discriminate against users based on characteristics such as:

• Race or ethnicity
• Nationality or background
• Gender or gender identity
• Age
• Religion or belief
• Disability
• Sexual orientation

We expect restaurant partners and delivery partners using our platform to maintain similar standards of fairness and equality when interacting with customers.

Customers using Piderico should expect:

• Clear and transparent pricing information
• Accurate menu and booking information provided by restaurants
• Access to customer support through the platform
• Fair handling of complaints or disputes

We aim to maintain fair and transparent relationships with restaurant partners who use our platform. This includes:

• Clear platform policies and operational guidelines
• Transparent platform fees where applicable
• Equal access to the platform for eligible restaurant partners
• Fair handling of complaints or performance concerns

We expect all users of the platform to treat each other with respect. Abusive, threatening, or discriminatory behaviour toward restaurant staff, delivery personnel, platform staff, or other users may result in restrictions or removal from the platform.

We aim to make the platform accessible and usable for as many people as possible. This includes efforts to improve usability, provide clear information, and support diverse food preferences and dietary requirements where possible.

Piderico regularly reviews feedback from customers and restaurant partners to improve fairness, transparency, and accessibility across the platform.

If you believe that you have been treated unfairly while using the platform, you can raise your concerns through our support page.

https://piderico.com/support/contact-us